Welcome to a new concept in repair tracking

‘FML live’ is a new service available to all our customers, it makes tracking the progress of your repairs quick and easy. The information is live and available 24 hours a day.

Simply contact us for a username and password to get going.
 
Benefits of ‘FML Live’

- Instant access to your equipment repair status.
- No more holding on the phone waiting for a delivery date.
- See when your repairs are due back.
- See which orders are outstanding.
- Access to historical repair data.
- Access to repair reports.

User Information

[Search Type]
Select ‘work in progress’ and all repairs we have in our workshops will be displayed.
Select ‘All items’ and every repair you have sent in the past will be displayed.

[Order #] [Ref #] [FML #]
These fields are searchable, if you have multiple repairs with us you can find the entry you are looking for quickly.

[Status]
This will show repairs that are either ‘Work in Progress’ ‘Completed’ ‘Waiting Acceptance’ ‘Waiting Spares’ ‘Waiting Assessment’ or ‘Invoiced’

Information Table
The table contains all the information we believe will help you track your repairs. i.e. your order number, your reference number, our job number. The make, description and model number of the item in for repair. The book in date and the estimated delivery date. The job priority i.e. a red dot for all urgent repairs and a green dot for normal service repairs. We even have a view picture feature so you can identify the item (some of our customers find this very useful to identify items from a batch of repairs). We have even added a feature to view the repair report in a PDF file.

If you do not have Adobe Acrobat you can download it from here ;

http://www.adobe.com/products/acrobat/readstep2.html

If you require any further information please contact our customer service team on 01782 411021